Privacy Policy

At Klarify (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Billing information
• Any other information you choose to provide

1.2 Usage Information

We automatically collect certain information about your use of Klarify, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences
• Performance data and error reports

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect usage data and maintain your preferences. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our services
• Processing your transactions
• Sending you administrative messages and updates
• Responding to your comments and questions
• Analyzing usage patterns and improving our services
• Protecting against fraudulent or illegal activity
• Complying with legal obligations

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in:

• Hosting and infrastructure
• Payment processing
• Analytics
• Customer support
• Email delivery

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Storage and Security

4.1 Data Location

Your data is primarily stored and processed in Canada, with potential backup and redundancy in other secure locations.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls
• Regular security assessments
• Employee training

5. International Data Transfers

We may transfer your information internationally. When we do, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with local data protection laws

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Export your data
• Withdraw consent

To exercise these rights, contact us at support@klarify.app.

6.1 Managing Email Preferences and Unsubscribing

By signing up for Klarify, you agree to receive essential service-related emails, such as account notifications, security alerts, and billing updates. These communications are necessary for account functionality and cannot be unsubscribed from.

For marketing and promotional emails, users provide explicit consent when opting in. You may withdraw your consent and unsubscribe from marketing communications at any time by:

• Clicking the “Unsubscribe” or “Manage Preferences” link included at the bottom of any marketing email, which will direct you to our Subscription Center, where you can manage your preferences.
• Adjusting your email preferences within Klarify.app if applicable.

Unsubscribing from marketing emails does not affect essential service-related communications. We process unsubscribe requests promptly, but you may still receive emails already in queue. If you experience any issues unsubscribing, please contact us at support@klarify.app.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Children’s Privacy

Klarify is not intended for children under 18. We do not knowingly collect information from children under 18.

9. Legal Compliance

9.1 PIPEDA Compliance

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

9.2 GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR).

9.3 International Privacy Laws

We strive to comply with applicable data protection laws in jurisdictions where we operate.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• Email notification
• Notice on our website
• In-app notification

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@klarify.app

For urgent privacy concerns, we aim to respond within 48 hours.